We made a mistake at work last week and today we had a call with the affected customer. I had no idea how they were going to react, but I was prepared for a grade A verbal beat down. If I owned a helmet, I would have worn a helmet.
Nope. They were understanding and accepted our apology and dove right into reviewing the data as if everything went off according to plan.
May you all receive such generous kindness when you screw up. More importantly, would the grudge holding, temper tantrum throwing red head writing this post be more inclined to do the same for others.
Bullet dodged, dudes. Bullet dodged.