So there I was, sitting at the dining room table, sifting through an email detailing an issue one of our customers is seeing in their LIVE environment when my phone rang. It was a Lawrence, MA number so I assumed it wasn’t from work but I answered it anyway.
We bought a car from a dealership in Lawrence. That was back in 2011. Two years later we bought another one from a related dealership right around the corner. Technically they were not the same dealer, but they were both owned by the same larger company. The larger company advertises on the radio regularly. They pitch themselves as family owned and their ads often include the adult kids making fun of the older, out of touch dad… because that really makes you want to buy a car, right?
When I answered the phone I got a recording that said a recording had been made for me. Huh? So a voicemail recording is going to forward an additional voicemail recording to me. Time to hang up, I thought. Before I could though, a somewhat familiar voice stars… wait for it… you won’t believe it… Singing to me. I was serenaded by a slightly off key rendition of happy birthday. The slightly familiar voice being one of the adult kids from the radio ads. What the ever loving F…?
I hung up before I could be berated by some idiotic please-buy-a-third-car-from-us commercial. You know… if you think that having your radio spokesperson sing happy birthday to a customer via voicemail recording is good customer service… well… you’re wrong. That wasn’t customer service, and it wasn’t a sales incentive. It was a waste of my time and I don’t appreciate it.
Inside the Red Head's Head 